Terms and Conditions

Last Updated: January 15, 2025

Terms and Conditions of ArcanaStream

Welcome to ArcanaStream! These Terms and Conditions govern your use of our website and services, accessible via arcanastream.io and arcanastream.com. By accessing or using our platform, you agree to be bound by these terms.

1. Acceptance of Terms

By creating an account, accessing, or using ArcanaStream's services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy. If you do not agree with any part of these terms, you must not use our services.

2. Description of Services

ArcanaStream provides a platform that enables content creators to:

• Stream pre-recorded video content 24/7 to multiple platforms
• Schedule and manage streaming content
• Access high-availability streaming infrastructure
• Integrate with platforms including Twitch, YouTube, Twitter, Instagram, and others
• Monetize content through subscriptions, donations, and ad revenue

3. Account Registration

To access certain features of our services, you must register for an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

4. User Conduct and Content

You agree not to use ArcanaStream to:

• Upload, stream, or distribute content that infringes on intellectual property rights
• Share content that is illegal, harmful, threatening, abusive, or discriminatory
• Distribute malware, viruses, or any harmful code
• Engage in spam, phishing, or fraudulent activities
• Violate the terms of service of third-party platforms (Twitch, YouTube, etc.)
• Attempt to gain unauthorized access to our systems or other users' accounts

5. Subscriptions and Payments

ArcanaStream offers various subscription plans with different features and pricing. By subscribing:

• You authorize us to charge your payment method for all fees associated with your subscription
• Subscriptions automatically renew unless cancelled before the renewal date
• We may change subscription prices with 30 days advance notice
• All payments are processed securely through Stripe
• Prices are in USD unless otherwise specified

6. Cancellation and Refunds

You may cancel your subscription at any time. Upon cancellation:

• You will retain access to paid features until the end of your current billing period
• No refunds will be provided for partial months or unused time
• For our detailed refund policy, please see our Refunds Policy

7. Intellectual Property

All content, features, and functionality of ArcanaStream (including but not limited to software, text, graphics, logos, and trademarks) are owned by ArcanaStream or its licensors and are protected by international copyright, trademark, and other intellectual property laws.

You retain ownership of content you upload to ArcanaStream. By uploading content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, and distribute your content solely for the purpose of providing our services.

8. Third-Party Platforms

ArcanaStream integrates with third-party platforms (Twitch, YouTube, etc.). You acknowledge that:

• You must comply with each platform's terms of service
• We are not responsible for any actions taken by third-party platforms
• Platform integrations may be modified or discontinued without notice
• You are responsible for maintaining valid credentials for third-party platforms

9. Limitation of Liability

To the maximum extent permitted by law, ArcanaStream shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Service interruptions or technical failures
• Actions or content of third-party platforms
• Unauthorized access to your account or content

10. Service Availability

While we strive to maintain 99.9% uptime, we do not guarantee uninterrupted service. We may:

• Perform scheduled maintenance with advance notice
• Experience unexpected downtime due to technical issues
• Modify or discontinue features without liability

11. Termination

We reserve the right to suspend or terminate your account if you:

• Violate these Terms and Conditions
• Engage in fraudulent or illegal activities
• Fail to pay subscription fees
• Upload prohibited content

12. Changes to Terms

We may modify these Terms and Conditions at any time. We will notify users of significant changes via:

• Email notification
• Platform announcements
• Updated "Last Updated" date on this page

Continued use of our services after changes constitutes acceptance of the modified terms.

13. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Switzerland. Any disputes shall be resolved in the courts of Yverdon-les-Bains, Switzerland.

14. Contact Information

If you have questions about these Terms and Conditions, please contact us at:

Email: legal@arcanastream.com

Address: Yverdon-les-Bains, Switzerland CH