Refunds Policy

• Initial Subscription (7-Day Money-Back Guarantee)

  First-time subscribers can request a full refund within 7 days of their initial purchase if they are not satisfied with the service. This applies only to the first billing cycle.

• Service Unavailability

  If our service experiences significant downtime (more than 48 consecutive hours) due to issues on our end, you may request a prorated refund for the affected period.

• Billing Errors

  If you were incorrectly charged or charged multiple times for the same service, you are eligible for a full refund of the erroneous charges.

• Account Suspension Due to Technical Error

  If your account was suspended due to a technical error on our part and you were unable to use the service, you may be eligible for a prorated refund.

• Subscription Renewals

  Automatic subscription renewals are not eligible for refunds. You must cancel your subscription before the renewal date to avoid being charged.

• Partial Month Usage

  If you cancel your subscription mid-billing cycle, you will not receive a refund for the unused portion of the month. You will retain access until the end of the billing period.

• Terms of Service Violations

  If your account is suspended or terminated due to violation of our Terms and Conditions, you are not eligible for any refund.

• Third-Party Platform Issues

  Issues caused by third-party platforms (Twitch, YouTube, etc.) such as account bans, API changes, or platform downtime are not eligible for refunds.

• Change of Mind

  After the initial 7-day money-back guarantee period, "change of mind" requests are not eligible for refunds.

To request a refund, please follow these steps:

1. Contact Support: Send an email to support@arcanastream.com with the subject line "Refund Request"
2. Include Required Information:
   • Your account email address
   • Order/Transaction ID
   • Date of purchase
   • Reason for refund request
   • Any supporting documentation (if applicable)
3. Review Process: Our team will review your request within 5-7 business days
4. Decision Notification: You will receive an email with our decision and, if approved, information about when to expect the refund

Once a refund is approved:

• Refunds will be processed within 5-10 business days
• Refunds will be issued to the original payment method
• Depending on your bank or payment provider, it may take an additional 5-7 business days for the refund to appear in your account
• You will receive a confirmation email once the refund has been processed

If you initiate a chargeback without first contacting us:

• Your account may be immediately suspended pending resolution
• Chargebacks may result in permanent account termination
• We encourage you to contact our support team before initiating a chargeback