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Arcana Stream

Privacy Policy

Last Updated: 10/10/2024

Privacy Policy of Arcana Stream

Welcome to Arcana Stream! We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share your information when you visit or make a purchase from our website, accessible via arcanastream.io and arcanastream.com, or use our services. By using our site and services, you agree to the collection and use of your data as described in this policy.

1. Information We Collect

We collect various types of information to provide, improve, and personalize our services. The data we collect includes:

  • Personal Information: Name, email address, mailing address, phone number, date of birth, and location.
  • Account Details: Login credentials, usernames, and user preferences.
  • Streaming and API Data: API keys, streaming credentials, and platform-specific data (e.g., Twitch, YouTube). These details are securely encrypted in our database.
  • Payment Information: We process credit card payments via Stripe. We do not store your card details directly on our servers; payment data is handled securely by Stripe.
  • Usage Data: IP address, browser type, device information, operating system, and other technical data when you access our services.
  • Uploaded Content: Videos uploaded via links (e.g., YouTube, Twitch) or directly from your device.

2. How We Collect Your Information

We collect your information through various methods, including:

  • Account Creation: When you create an account on Arcana Stream.
  • Forms: During signup, newsletter subscriptions, or contact inquiries.
  • Platform Integrations: When you connect your accounts with third-party platforms like Twitch, YouTube, and Twitter.
  • Checkout Process: When you make a purchase or subscribe to a service.
  • Video Uploads: When you provide video content via URL or from your local device.
  • Cookies and Tracking Technologies: For analytics, customization, and user experience improvements.

3. Use of Your Information

We use the collected information for purposes such as:

  • Account Management: To manage user accounts and authenticate users via third-party platforms.
  • Service Provision: To enable the streaming and re-streaming of content across platforms like Twitch, YouTube, Twitter, Instagram, and more.
  • Payments Processing: To facilitate transactions and manage subscriptions via Stripe.
  • Marketing Communications: To send you newsletters, offers, and updates (with your explicit consent).
  • Improving Services: To enhance our platform, improve user experience, and monitor performance.
  • Geolocation Services: To customize content based on your location.
  • Advertising: Ads may be displayed during streams, but no user data is shared for this purpose.

4. Sharing of Information with Third Parties

We may share your information with third parties only in the following circumstances:

  • Payment Processing: We securely share information with Stripe to process your payments.
  • Third-Party Platforms: We share information as needed to facilitate integration with platforms like Twitch, YouTube, Instagram, Twitter, etc.
  • Analytics: We use services like Google Analytics to understand how our site is used and to improve the user experience.
  • Legal Compliance: We may share information when required by law, regulation, legal process, or governmental request.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to a new entity.

5. Cookies and Tracking Technologies

Arcana Stream uses cookies and similar tracking technologies to:

  • Provide Essential Features: Allow for smoother navigation and session management.
  • Remember User Preferences: Customize the experience based on your settings.
  • Analytics and Performance: Track usage patterns to improve our services.

6. Security of Your Information

We take appropriate security measures to safeguard your personal information, including:

  • Data Encryption: Sensitive information, such as API keys and streaming credentials, is encrypted.
  • Access Controls: Access to personal information is restricted to authorized personnel only.
  • Secure Servers: All data is stored on secure servers hosted in Switzerland by Infomaniak. We ensure all connections to our site are encrypted using HTTPS for secure data transmission.

7. Data Storage and Localization

All data is stored and managed on servers located in Switzerland, hosted by Infomaniak.

8. Data Retention Policy

We retain your data for as long as necessary to provide the services you have requested or for essential business and legal purposes, such as complying with legal obligations, resolving disputes, and enforcing agreements.

9. Your Rights Regarding Your Data

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Right to Access
  • Right to Rectification
  • Right to Erasure
  • Right to Restrict Processing
  • Right to Data Portability
  • Right to Withdraw Consent

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: contact@arcanastream.com

Address: Yverdon-les-Bains, Switzerland CH